WLAN Technical Details

Technical Details

WLAN service is designed to support two types of wireless users in compliance with statewide IT security policies and standards:

  • Secured users
    • State employees/contractors
  • Non-secured users
    • Guests with Internet access only

Service capability and components include:

  • Extension of mobility within an agency office building - users can connect to critical business information wherever they are to improve their productivity
  • Ability to share information with fellow employees and guests
  • Enhanced collaboration in meeting conference rooms
  • Fully managed service that meets State CIO security standards and policies
  • All hardware and software components required to deliver the WLAN service

Service implementation and support includes:

  • Network assessment and design consultation regarding service options based on business needs
  • Each WLAN deployment is tailored to customer coverage and security requirements
  • Service delivery within 30 to 45 days, upon successful completion of site survey (if applicable), design and engineering activities, and procurement of any equipment and services
  • Additional structured cabling and equipment requirements may delay service delivery
  • Support is 24/7 via our Network Operations Center and our Service Desk
  • Fault Management and Network Monitoring
  • Configuration Management and Archive
  • Performance Management
  • Our Service Operations provide service based on ITIL methodologies for Incident, Problem, Change, Configuration and Release Management processes
  • Planning and conducting routine maintenance to the infrastructure, resulting in optimum network performance and stability

Service Prerequisites:

  • Our Wide Area Network (WAN) service
  • Power over Ethernet (PoE) to power wireless APs
  • Radius Authentication (802.1X)
  • Cabling Infrastructure

Service offerings include:

Target Customers Standard Office Locations Standard Office Locations Campus Environments
IEEE 802.11 Compliant WLAN Components Included Included Included
SSID and VLAN Segmentation Included Included Included
Support for two user types: secured and non-secured Included Included Optional
Internet Access Included Included Optional
Access to Local Network Resources Included Not Included Included
WPA2 Data Encryption Included Not Included Included
Radius Authentication (802.1X) Included Not Included Included
Indoor/Outdoor Wireless Bridging Not Included Not Included Optional
High-Availability (HA) Not Included Not Included Optional
Fault Management and Network Monitoring Yes Yes Yes
Configuration Management and Archive Yes Yes Yes
Performance Management Yes Yes Yes
Planning and Design Yes Yes Yes
Maintenance — Patches and Upgrades Yes Yes Yes

See a Physical View of WLAN Service

See a Logical View of WLAN Service

See a Conceptual View of WLAN Service

Hours of Availability

This service is available to customers 24/7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through our Change Management process. In addition to our standard maintenance windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.