Wide Area Network (WAN) Service Description The Wide Area Network (WAN) service offers statewide Internet Protocol (IP) data communications connectivity at commercially available rates to any authorized government entity. The managed WAN service connects the customer’s Local Area Network (LAN) to other customer locations, other state agencies (including DIT), and to the Internet using the state network. We will provide consultation to aid in the selection of data services. Benefits Redundant core network infrastructure Redundant high capacity access to the Internet All equipment required to interface service with customer LAN IP addresses for each device Domain Name Service Consultation regarding service options and network configurations All required activities to complete service installation typically within 90-120 days Fully managed service including the customer premise equipment Features 24/7 support via NCDIT Service Desk and Incident Management Center Network monitoring Configuration management Availability management Customers All state agencies plus numerous local and county government sites The state maintains more than 2,000 managed WAN sites across North Carolina How Do We Charge? Sample Rates View Detailed Billing Rates for This Service Cost recovery is one charge per location and is primarily based on bandwidth consumption. Three components of WAN service comprise the monthly recurring charges: Core - Costs for hardware, software, maintenance of core network infrastructure and management of WAN service Transport - Telecommunications provider cost for connecting the customer location to the regional point-of-presence (RPoP) CPE – Costs for hardware, software, and maintenance of customer premise edge equipment One-time charges are comprised of the following: Installation of customer premise equipment Telecommunications providers installation of the last mile transport service Major cost drivers are: The available transport technologies in your geographic area Telecommunications service provider(s) available in your geographic area Next Steps Create a ticket in the NCDIT Service Portal, submiting a WAN request form (STS-01). NCDIT will place an order with the telecommunications vendor on contract for your service area to install the transport service. WAN Operations will contact the on-site customer contact to schedule the installation of all customer premise edge (CPE) equipment required (generally a router). Generally, this process takes 90-120 days to complete. However, when vendor construction or customer site work (such as conduit) is required, this can delay the installation, especially if permits are required for crossing roads, railroads, etc. Communications & Status DIT also provides communications through the DIT Customer Communications Hub when Incidents or outages occur that may impact the customer. If you are a customer of applicable Services updated via the DIT Communications Hub, visit the site to view communications and status, and register to receive emailed notifications relative to the Services. To register for Communications Hub emails, click on “Notifications” on the upper left of the Communications Hub screen, then click on “Notification Subscriptions.” DIT Communications Hub registration and access are restricted to government and educational agencies. The link to the DIT Communications Hub is https://ncconnect.sharepoint.com/sites/it_ext/com_hub_2/. If you are unable to access the new DIT Communications Hub, contact the DIT Service Desk at (919) 754-6000 or create a new ticket in the NCDIT Service Portal. View Technical Details Access Network Service Tools Files Wide Area Network.pdf Wide Area Network PDF • 405.19 KB - July 22, 2015
Wide Area Network (WAN) Service Description The Wide Area Network (WAN) service offers statewide Internet Protocol (IP) data communications connectivity at commercially available rates to any authorized government entity. The managed WAN service connects the customer’s Local Area Network (LAN) to other customer locations, other state agencies (including DIT), and to the Internet using the state network. We will provide consultation to aid in the selection of data services. Benefits Redundant core network infrastructure Redundant high capacity access to the Internet All equipment required to interface service with customer LAN IP addresses for each device Domain Name Service Consultation regarding service options and network configurations All required activities to complete service installation typically within 90-120 days Fully managed service including the customer premise equipment Features 24/7 support via NCDIT Service Desk and Incident Management Center Network monitoring Configuration management Availability management Customers All state agencies plus numerous local and county government sites The state maintains more than 2,000 managed WAN sites across North Carolina How Do We Charge? Sample Rates View Detailed Billing Rates for This Service Cost recovery is one charge per location and is primarily based on bandwidth consumption. Three components of WAN service comprise the monthly recurring charges: Core - Costs for hardware, software, maintenance of core network infrastructure and management of WAN service Transport - Telecommunications provider cost for connecting the customer location to the regional point-of-presence (RPoP) CPE – Costs for hardware, software, and maintenance of customer premise edge equipment One-time charges are comprised of the following: Installation of customer premise equipment Telecommunications providers installation of the last mile transport service Major cost drivers are: The available transport technologies in your geographic area Telecommunications service provider(s) available in your geographic area Next Steps Create a ticket in the NCDIT Service Portal, submiting a WAN request form (STS-01). NCDIT will place an order with the telecommunications vendor on contract for your service area to install the transport service. WAN Operations will contact the on-site customer contact to schedule the installation of all customer premise edge (CPE) equipment required (generally a router). Generally, this process takes 90-120 days to complete. However, when vendor construction or customer site work (such as conduit) is required, this can delay the installation, especially if permits are required for crossing roads, railroads, etc. Communications & Status DIT also provides communications through the DIT Customer Communications Hub when Incidents or outages occur that may impact the customer. If you are a customer of applicable Services updated via the DIT Communications Hub, visit the site to view communications and status, and register to receive emailed notifications relative to the Services. To register for Communications Hub emails, click on “Notifications” on the upper left of the Communications Hub screen, then click on “Notification Subscriptions.” DIT Communications Hub registration and access are restricted to government and educational agencies. The link to the DIT Communications Hub is https://ncconnect.sharepoint.com/sites/it_ext/com_hub_2/. If you are unable to access the new DIT Communications Hub, contact the DIT Service Desk at (919) 754-6000 or create a new ticket in the NCDIT Service Portal. View Technical Details Access Network Service Tools Files Wide Area Network.pdf Wide Area Network PDF • 405.19 KB - July 22, 2015
