IT Business Analysis

About IT Business Analysis

About IT Business Analysis

The Business Analysis team provides consulting, staffing, and training services to business and technology stakeholders across the state. The service is most frequently provided through the allocation of team resources to support Business Analysis activities on agency IT projects.

Business Analysts serve as knowledgeable liaisons to the business and are effective translators for technical project stakeholders. The team’s services can be leveraged to support Initiation and Planning phase project activities including:

  • Business Case Development
  • Requirements Elicitation and Documentation
  • Solution Evaluations and Assessments.


Business Analysts guide project teams towards establishing a clear definition of the business goals the organization is trying to achieve. They also support properly defining solution requirements to achieve the desired outcomes. These cornerstone benefits will help to reduce cost overruns, expensive rework, and implementation delays.

The Business Analysis team leverages proven methodologies and tools to support analysis activities. They are skilled facilitators and can support both high-level needs analysis and detailed requirements analysis.

Service Portfolio

Service Portfolio

The team has worked on a wide variety of projects with many state agencies. For more details visit the BA Service Portfolio page.

  • Division of Motor Vehicles (DMV) Modernization - Department of Transportation 
  • Career Information System - Department of Commerce
  • Transportation Online Planning, Prioritization and Programming (TOP3S) - Department of Transportation
  • Medical Examiner Information System - Department of Health and Human Services 
  • Business Needs Analysis - Department of Cultural Resources
  • Enterprise Architecture & Portfolio Management - Department of Information Technology


How much does the Business Analysis service cost?

The service is funded through appropriated funds so there is no cost passed along to the agency or attributed to the IT project if resources from the team are allocated.

Legislators understood the importance of having strong requirements as the foundation for project success and appropriated funds to enable the team to support IT projects across state agencies and lead efforts to mature business analysis practices within the state.

How do I request this service?

For questions about the service or to request business analysis services contact the team manager Jamie Wood at 919-707-9712

Is the BA Foundations class the only class that is offered?

Currently, the BA Foundations class is the only course offered. There are efforts underway to launch a more comprehensive 2-day course that will be available in 2018 as well as plans to developing short courses on high-demand topics within the domain of business analysis. Reach out to the team’s training lead, Joseph Amash, with any questions or if you have a specialized training need.

What types of projects has the team worked on in the past?

The team has worked on a wide variety of projects for many of the agencies in the State. For a sampling of the projects visit the BA Service Portfolio page.

What projects is the team currently working on?

The team is currently working on a wide variety of projects with many groups within the State. State employees using Office 365 can log in and visit the team’s SharePoint site.

How are projects selected to have BA staff allocated?

Any support request can receive an allocation of staff resources if capacity is available. If capacity is not available when a request is received it will be assessed based on criteria that quantifies the initiative’s business need and impact. This assessment enables the request to be prioritized for allocation of resources.

Training & Resources

BA Foundations Training

The team conducts a quarterly BA Foundations training class that is open to all state IT and business professionals. The class covers business analysis tools and methods leveraged by the team. These practices are designed to align with the Department of Information Technology’s Enterprise Project Management processes and Enterprise Architecture practices.

BA Resources

The team has established a SharePoint site designed specifically for sharing information and collaborating with project teams and colleagues across the Enterprise on topics pertinent to Business Analysis. Some of the resources that can be accessed include:

  • A template & tool library of over 40 templates used and developed by the team to enable efforts supporting the BA role on statewide and agency projects.
  • Access the Business Analysis Community of Practice for collaboration with other BAs and information on the COPs activities and efforts.

Spotlight Business Analyst

Mona joined the team in 2014 shortly after its inception and has demonstrated exceptional success leading BA efforts for the State working with areas of the enterprise that include OSBM, DPS, Commerce, DOT, DMV, DHHS as well as statewide initiatives through DIT. A few notable launches she has supported include:

  • NC Statewide Demographics System for the Office of State Budget Management
  • NC Budget Transparency Open Budget Website for the Department of Commerce
  • NC Economic and Workforce Development Open Data Portal for the Department of Commerce

Mona has also contributed extensively to efforts within the team to develop and mature the BA practices leveraged. She is extremely adept at understanding the customer’s business needs, leading projects through application development efforts and recommending optimal solutions.

Mona is a North Carolina State University alumna with a BS in Computer Science and over 15 years of experience supporting both private and public-sector organizations including Nortel Networks and the National Institute of Environmental Sciences. In addition to her comprehensive skillsets in the domain of Business Analysis, she has expertise in business process automation, business intelligence, and data analytics, project development practices.