IT Business Analysis

About IT Business Analysis

About IT Business Analysis

The Business Analysis team provides consulting, staffing and training services to business and technology stakeholders across the state. The service is most frequently provided through the allocation of team resources to support business analysis activities in agency IT projects.

Business analysts serve as knowledgeable liaisons to the business and are effective translators for technical project stakeholders. The team’s services can be leveraged to support initiation and planning phase project activities, including:

  • Business case development
  • Requirements elicitation and documentation
  • Solution evaluations and assessments


Business analysts guide project teams toward establishing a clear definition of the business goals the organization is trying to achieve. They also support properly defining solution requirements to achieve the desired outcomes. These cornerstone benefits help reduce cost overruns, expensive rework and implementation delays.

The Business Analysis team leverages proven methodologies and tools to support analysis activities. They are skilled facilitators and can support both high-level needs analysis and detailed requirements analysis.

Service Portfolio

Service Portfolio

The team has worked on a wide variety of projects with many state agencies. For more details, visit the BA Service Portfolio page.

  • Division of Motor Vehicles Modernization – Department of Transportation 
  • Career Information System  Department of Commerce
  • Transportation Online Planning, Prioritization and Programming (TOP3S)  Department of Transportation
  • Medical Examiner Information System  Department of Health and Human Services 
  • Business Needs Analysis  Department of Cultural Resources
  • Enterprise Architecture and Portfolio Management  Department of Information Technology


How much does the business analysis service cost?

There is no cost passed along to the agency or attributed to the IT project if resources from the team are allocated. The service is funded through appropriated funds.

Legislators understand the importance of having strong requirements as the foundation for project success. The General Assembly has appropriated funds to enable the team to support IT projects across state agencies and lead efforts to mature business analysis practices within the state.

How do I request this service?

For questions about the service or to request business analysis services, contact the BA Team at BA Support.

Is the BA Foundations class the only class that is offered?

An ever-growing variety of classes is offered by the Business Analysis team. Current offerings are BA Foundations, Agile Foundations and deep-dive video training courses on high-demand topics related to business analysis. In addition, the Business Analysis team is available for office hours to provide one-on-one sessions in more in-depth training and consultation for any requesting agency, as availability allows.

Contact the team’s training leads with any questions or specialized training needs. For questions related to BA Foundations training, contact Joseph Amash, and for questions related to Agile training, contact Shalini Chandramohan or Jyothi Sakthikumaran.

What types of projects has the team worked on in the past?

The team has worked on a wide variety of projects for many of the agencies in North Carolina. For a sampling of the projects, visit the BA Service Portfolio page.

What projects is the team currently working on?

The team is currently working on a wide variety of projects with many groups in the state. State employees using Office 365 can log in and visit the team’s SharePoint site.

How are projects selected to have Business Analysis staff allocated?

Any support request can receive an allocation of staff resources if capacity is available. If capacity is not available when a request is received, it is assessed based on criteria that quantifies the initiative’s business need and impact. This assessment enables the request to be prioritized for allocation of resources.

Training & Resources

0Community Members from all areas of the state bring expertise from numerous IT and business areas.

Business Analysis Foundations Training

The team conducts a quarterly Business Analysis Foundations training class open to all state employees. The class covers business analysis tools and methods leveraged by the team. These practices are designed to align with the N.C. Department of Information Technology’s enterprise project management processes and enterprise architecture practices.

Agile Foundations Training

The Agile Foundations course introduces different agile frameworks and terminologies common across most frameworks. The training also covers the activities, artifacts and events of Scrum, one of the popular frameworks in use. Attendees in practically every area of business and IT can benefit from this training introducing the essential fundamentals of agile methodology.


SharePoint sites are maintained to share templates and tools and to support collaboration and information sharing by the community of Practice. 

Team Dashboard

Top Ranked Performance Skills

Top Ranked Soft Skills

1. Professionalism
   92% rated high 
2. Communication skills
    85% rated high 
3. Timeliness and responsiveness
    85% rated high
85%Positioned for Success Respondents reported that their initiative was better positioned for success due to contributions from the Business Analysis team.
92%Customer Loyalty Respondents reported that customers will use the service again and recommend it to others.
85%Deliverables Respondents reported a high level of satisfaction with the deliverables produced by the Business Analysis team.