IT Business Analysis

About IT Business Analysis

About IT Business Analysis

The Business Analysis team provides consulting, staffing, and training services to business and technology stakeholders across the state. The service is most frequently provided through the allocation of team resources to support Business Analysis activities on agency IT projects.

Business analysts serve as knowledgeable liaisons to the business, and are effective translators for technical project stakeholders. The team’s services can be leveraged to support Initiation and Planning phase project activities including:

  • Business Case Development
  • Requirements Elicitation and Documentation
  • Solution Evaluations and Assessments.


Business analysts guide project teams towards establishing a clear definition of the business goals the organization is trying to achieve. They also support properly defining solution requirements to achieve the desired outcomes. These cornerstone benefits will help to reduce cost overruns, expensive rework, and implementation delays.

The Business Analysis team leverages proven methodologies and tools to support analysis activities. They are skilled facilitators and can support both high-level needs analysis and detailed requirements analysis.

Service Portfolio

Service Portfolio

The team has worked on a wide variety of projects with many state agencies. For more details visit the BA Service Portfolio page.

  • Division of Motor Vehicles (DMV) Modernization - Department of Transportation 
  • Career Information System - Department of Commerce
  • Transportation Online Planning, Prioritization and Programming (TOP3S) - Department of Transportation
  • Medical Examiner Information System - Department of Health and Human Services 
  • Business Needs Analysis - Department of Cultural Resources
  • Enterprise Architecture & Portfolio Management - Department of Information Technology


How much does the Business Analysis service cost?

There is no cost passed along to the agency or attributed to the IT project if resources from the team are allocated. The service is funded through appropriated funds.

Legislators understood the importance of having strong requirements as the foundation for project success. The General Assembly appropriated funds to enable the team to support IT projects across state agencies and lead efforts to mature business analysis practices within the state.

How do I request this service?

For questions about the service or to request business analysis services, contact the BA Team at BA Support.

Is the BA Foundations class the only class that is offered?

Currently, the BA Foundations class is the only course offered. However, there are efforts underway to launch a more comprehensive two-day course, and plans to develope short courses on high-demand topics within the domain of business analysis. Contact team’s training lead, Joseph Amash, with any questions or if you have a specialized training need.

What types of projects has the team worked on in the past?

The team has worked on a wide variety of projects for many of the agencies in North Carolina. For a sampling of the projects visit the BA Service Portfolio page.

What projects is the team currently working on?

The team is currently working on a wide variety of projects with many groups in the state. State employees using Office 365 can log in and visit the team’s SharePoint site.

How are projects selected to have BA staff allocated?

Any support request can receive an allocation of staff resources if capacity is available. If capacity is not available when a request is received, it will be assessed based on criteria that quantifies the initiative’s business need and impact. This assessment enables the request to be prioritized for allocation of resources.

Training & Resources

0Community Members From all areas of the state, bring expertise from a numerous IT and business areas.

BA Foundations Training

The team conducsts a quarterly BA Foundations training class that is open to all state employees. The class covers business analysis tools and methods leveraged by the team. These practices are designed to align with the Department of Information Technology’s Enterprise Project Management processes and Enterprise Architecture practices.


SharePoint sites are maintained to share templates and tools used and to supporting collaboration and information sharing for the CoP. 

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1. Professionalism
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2. Communication Skills
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3. Timeliness & Responsiveness
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85%Positioned for Success Responses reported the initiative was better positioned for success with contributions from the BA.
92%Customer Loyalty Responses reported customers will use the service again and recommend it to others.
85%Deliverables Responses reported a HIGH level of satisfaction with deliverables produced by the BA.