Solutions Design

Mission Statement

The mission of Solutions Design is to enable the effective use of technology investments to support the business of North Carolina state government.

The Solutions Design teams achieve the mission through collectively defining business needs, optimizing business processes and solutions to realize the business goals identified by the strategic planning process. We provide requirements integration, business process improvement, and solutions architecture services to key projects. We are well versed in the technical and architectural standards of the State and can help agencies align with statewide strategic goals. Our activities include:

  • Elicit, analyze and document business and solution requirements.
  • Assist with business process improvement to reduce waste and improve business processes.
  • Collaborate with agency stakeholders to design and implement technology solutions defined by business requirements and aligned with enterprise architecture and security standards.
  • Assist with planning and procurement processes with a goal to leverage and improve reusability of current solutions.
  • Contribute to standards development.
  • Evaluate options to leverage existing solutions to meet desired business needs.


Solutions Architecture

Solutions Architecture assists projects that have statewide or critical agency impact as IT advisors working with the team from project conception through the transition to operations. Solutions Architects have broad technical experience and are familiar with statewide architecture, policy, and standards. The Solutions architects help develop solutions that reuse existing investments wherever possible, address stakeholder needs across business functions and align with overall business goals.

Business Process Improvement

Business Process Improvement assists project teams to evaluate and optimize business processes to increase quality and reduce waste. Quality improvement and waste reduction from business processes allow organizations to focus limited resources on more valued-added functions.

Requirements Integration

The Requirements Integration team provides business and requirements analysis support to State agencies and offices during project execution. Properly defined requirements ensure a clear vision and shared understanding of the business problem that needs to be solved. Projects with clearly defined requirements are better positioned for project success and benefits realization.

Contact Us

If you need assistance from any of the Solutions Design teams, please send an email to our Service Desk describing your request.