Middleware Hosting Multitier architecture is a highly recommended client-server architecture that physically separates the presentation, application processing and data management functions. This segregation gives developers the flexibility to work in agile manner and ensures reusability and reduced distribution. It also offers an improved security model that isolates the client application tier from direct access to the backend database. The Middleware Hosting team provides services beyond those provided by operating system platform services to enable various components of systems to communicate and manage data. The Middleware Hosting team supports multiple middleware products that enable interoperability between applications running on different operating systems, so applications can exchange data in a standard and secure way. Service Description Applying the foundational ITIL methodology, Middleware Hosting provides day-day administrative support, pathing and ad-hoc tasks for the following services listed. Proactive and reactive middleware support gives agencies' preventive care for applications and the availability to respond to critical needs with integrity. Middleware Hosting offers these service features: JavaEE Container – a flexible secure Java server runtime environment for enterprise applications and webservers based on Apache HTTP servers. Used as a frontend for load balancing and reverse proxy for WebSphere application servers MQ Message Solutions – a convenient, flexible, secure message solutions that rapidly transports messages between applications, systems and services. Available for both distributed and mainframe environments. Secure File Transfer – secure and reliable file-sharing solution for agencies to transfer data with higher levels of file transfer protection through SFTP, FTPS, HTTPS and managed file transfer. Enterprise-wide Application Integration Solutions – enables business information to flow between disparate applications across multiple hardware and software platforms. Supported products are IBM IIB, IBM WSRR & Boomi Integration Platform as a Service. Enterprise Content Management – enables an organization to take full advantage of the customer information and company knowledge embedded in its content. Captures, stores, activates, analyzes and automates business content, providing new value from data that was previously unstructured and unavailable. Currently supported solutions are Tomcat Systemware Content Cloud, IBM FileNet and IBM Content Navigator. Benefits Taking advantage of Middleware Hosting services reduces your organization's investment in infrastructure. Your staff can concentrate on delivering the applications specific to your organization without the burden of maintaining the infrastructure. The benefits we provide include: Administer and install all support products Provide customer support in both distributed and client server architectures Research and test security patch releases as part of base support and maintenance Respond proactively to enterprise monitoring threshold alerts and service interruptions 24/7 Perform health checks, proactively renew certs and security compliance for all supported products, along with daily/weekly backups, connections and performance Provide disaster recovery testing, and maintain high-priority vendor support relationships Consult, support and eliminate the complexity of supported middleware service migrations to new environments Customize standard service-level agreements to provide upgrades and patch schedules that support 99.9% availability of the client's middleware server Next Steps To explore the Middleware Hosting offerings, submit a service request through NCDIT's ServiceNow portal. Briefly describe your middleware hosting needs, and the service team will contact you to discuss your needs for the project. Communication & Status NCDIT's Communications Hub shares updates on the status of Database Hosting services. To register to receive related notifications, click on the "Notification Subscriptions" tab and then "New" to create a request. Access to the Communications Hub is restricted to government and educational agencies. To gain access, contact NCDIT's Service Desk at 919-754-6000 or 800-722-3946, or submit a request through the ServiceNow portal. How Do We Charge? View Billing Rates Standard support covers architecting, configuration, administration, monitoring and maintenance of requested middleware services for the lifetime of the requested service. Advanced hourly support covers consultation of middleware services and one-time support costs for installations and migrations with no additional maintenance or monitoring. Technical Details View Technical Details
Middleware Hosting Multitier architecture is a highly recommended client-server architecture that physically separates the presentation, application processing and data management functions. This segregation gives developers the flexibility to work in agile manner and ensures reusability and reduced distribution. It also offers an improved security model that isolates the client application tier from direct access to the backend database. The Middleware Hosting team provides services beyond those provided by operating system platform services to enable various components of systems to communicate and manage data. The Middleware Hosting team supports multiple middleware products that enable interoperability between applications running on different operating systems, so applications can exchange data in a standard and secure way. Service Description Applying the foundational ITIL methodology, Middleware Hosting provides day-day administrative support, pathing and ad-hoc tasks for the following services listed. Proactive and reactive middleware support gives agencies' preventive care for applications and the availability to respond to critical needs with integrity. Middleware Hosting offers these service features: JavaEE Container – a flexible secure Java server runtime environment for enterprise applications and webservers based on Apache HTTP servers. Used as a frontend for load balancing and reverse proxy for WebSphere application servers MQ Message Solutions – a convenient, flexible, secure message solutions that rapidly transports messages between applications, systems and services. Available for both distributed and mainframe environments. Secure File Transfer – secure and reliable file-sharing solution for agencies to transfer data with higher levels of file transfer protection through SFTP, FTPS, HTTPS and managed file transfer. Enterprise-wide Application Integration Solutions – enables business information to flow between disparate applications across multiple hardware and software platforms. Supported products are IBM IIB, IBM WSRR & Boomi Integration Platform as a Service. Enterprise Content Management – enables an organization to take full advantage of the customer information and company knowledge embedded in its content. Captures, stores, activates, analyzes and automates business content, providing new value from data that was previously unstructured and unavailable. Currently supported solutions are Tomcat Systemware Content Cloud, IBM FileNet and IBM Content Navigator. Benefits Taking advantage of Middleware Hosting services reduces your organization's investment in infrastructure. Your staff can concentrate on delivering the applications specific to your organization without the burden of maintaining the infrastructure. The benefits we provide include: Administer and install all support products Provide customer support in both distributed and client server architectures Research and test security patch releases as part of base support and maintenance Respond proactively to enterprise monitoring threshold alerts and service interruptions 24/7 Perform health checks, proactively renew certs and security compliance for all supported products, along with daily/weekly backups, connections and performance Provide disaster recovery testing, and maintain high-priority vendor support relationships Consult, support and eliminate the complexity of supported middleware service migrations to new environments Customize standard service-level agreements to provide upgrades and patch schedules that support 99.9% availability of the client's middleware server Next Steps To explore the Middleware Hosting offerings, submit a service request through NCDIT's ServiceNow portal. Briefly describe your middleware hosting needs, and the service team will contact you to discuss your needs for the project. Communication & Status NCDIT's Communications Hub shares updates on the status of Database Hosting services. To register to receive related notifications, click on the "Notification Subscriptions" tab and then "New" to create a request. Access to the Communications Hub is restricted to government and educational agencies. To gain access, contact NCDIT's Service Desk at 919-754-6000 or 800-722-3946, or submit a request through the ServiceNow portal. How Do We Charge? View Billing Rates Standard support covers architecting, configuration, administration, monitoring and maintenance of requested middleware services for the lifetime of the requested service. Advanced hourly support covers consultation of middleware services and one-time support costs for installations and migrations with no additional maintenance or monitoring. Technical Details View Technical Details
