Database Hosting The N.C. Department of Information Technology's Database Hosting team hosts state agencies' databases and provides cloud database hosting solutions. The team offers agency support, security, consultation and monitoring services. Database Hosting performs database administration support tasks whenever needed and customizes them to agencies' unique database environments. Applying the foundational ITIL methodology, the team provides both proactive and reactive database care. Protecting data is mission critical. Database Hosting offers robust, high-quality security measures to provide comprehensive database sources to meet customer requirements. Database Hosting works closely with agencies to plan and deploy databases. The team performs essential database health checks and adapts solutions and service-level agreements to agencies' business needs, security concerns and budgets. Service Features Agency Support Applying the foundational ITIL methodology, Database Hosting provides day-to-day database administration support, patching and ad-hoc tasks. Proactive and reactive database support gives agencies' database environments preventive care and the availability to respond to critical needs with integrity. Periodic health checks keep databases running smoothly and prevent serious issues, while monitoring based on business objectives helps databases continuously meet performance demands. The team follows best practices and tailors support tasks to each database. Standard Database Administration Support Advanced Database Administration Support Automated database patching Customizing patch managements based on the system and customer requirements Restoration from backups Database installs, snapshots and flashbacks Disk space threshold and backup integrity monitoring Replication User administration High availability and disaster recovery Database exports, imports and migrations Application database consulting and structure level support Performance Monitoring Performance tuning, diagnostics and reporting Security Protecting data is mission critical. For agencies running open-source, Database Hosting's robust, high-quality security measures prevent malicious access, especially to sensitive and personal data. The team offers 24x7, real time environment monitoring, database configuration and enterprise application support for Oracle Recovery Manager and handles identification, access control and software licensing management and compliance. The team installs only needed services, regularly applies security patches and creates secure backups. Encryption in transit and at rest Data masking and redaction Strong authentication enforcement NIST compliance regulation Database isolation in a secure zone Patch management Consultation & Monitoring Services Database Hosting plans and deploys agencies' databases and performs health checks essential to the security, stability and performance of vital databases. The team evaluates the performance of database computing environments and offers solutions and service-level agreements customized to organizations' rules, security needs and budgets. Enterprise monitoring Auditing and proactive administration Database architecture Database security assessment Cloud database migration and support Benefits Taking advantage of Database Hosting services reduces your organization's investment in the database infrastructure and allows your staff to concentrate on delivering the applications specific to your organization without the burden of maintaining the infrastructure. The benefits we provide include: Research and test security patch releases as part of our base support and maintenance Respond proactively to enterprise monitoring threshold alerts and service interruptions 24/7 Perform health checks tracing logs growth, index fragmentation, daily/weekly backups, connections and performance Provide database recovery, disaster recovery testing and maintain high-priority database-vendor support relationships Consult, support and eliminate the complexity of database migrations to new cloud environments Customize our standard service-level agreements to provide upgrades and patch schedules that support 99.9% availability of your database server. Next Steps To explore Database Hosting offerings, contact the Service Desk at 919-754-6000 or 800-722-3946, or submit a service request through NCDIT's ServiceNow portal. Briefly describe your database hosting needs, and the Service Desk team will contact you to discuss your needs and begin the project. Communication & Status The NCDIT Communications Hub shares updates on the status of Database Hosting services. To register to receive related notifications, click on the "Notification Subscriptions" tab and then "New" to create a request. Communications Hub access is restricted to government and educational agencies. To gain access, contact the NCDIT's Service Desk at 919-754-6000 or 800-722-3946, or submit a request through the ServiceNow portal. How Do We Charge? NCDIT rate schedule for database hosting services Related Documentation Technical Details We support several configurations, as summarized in the table below. Both physical and virtual hosted platforms are supported within the database vendor's limitations. Support for specific advanced features not listed may be negotiated on a case-by-case basis. All service requests are initiated and documented by the NCDIT Service Portal, which is available 24/7. All database system changes are governed by our change control policy and procedures. Oracle Database Products & Services Oracle 12.2 Oracle 19c Red Hat Linux database installation and configuration ✓ ✓ Solaris database installation and configuration ✓ ✓ AIX database installation and configuration ✓ ✓ Real application clusters ✓ ✓ Database replication ✓ ✓ Extended database monitoring ✓ ✓ Super cluster ✓ ✓ Microsoft Database Products & Services SQL 2014 SQL 2016 SQL 2017 SQL 2019 OS Windows 2016 database installation and configuration ✓ ✓ ✓ ✓ OS Windows 2019 database installation and configuration ✓ ✓ ✓ ✓ MS SQL always on, high availability ✓ ✓ ✓ ✓ Database replication ✓ ✓ ✓ ✓ Extended database monitoring ✓ ✓ ✓ ✓ Cloud and Other Open Source Databases Amazon Web Services databases Azure SQL MariaDB Hours of Availability Standard support hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays. Additionally, the Database Hosing Team is staffed to support service requests until 1 a.m. 24/7. On-call support is available for production services. Scheduled maintenance windows are negotiated and agreed upon in advance. Billing Rates for Database Hosting Services
Database Hosting The N.C. Department of Information Technology's Database Hosting team hosts state agencies' databases and provides cloud database hosting solutions. The team offers agency support, security, consultation and monitoring services. Database Hosting performs database administration support tasks whenever needed and customizes them to agencies' unique database environments. Applying the foundational ITIL methodology, the team provides both proactive and reactive database care. Protecting data is mission critical. Database Hosting offers robust, high-quality security measures to provide comprehensive database sources to meet customer requirements. Database Hosting works closely with agencies to plan and deploy databases. The team performs essential database health checks and adapts solutions and service-level agreements to agencies' business needs, security concerns and budgets. Service Features Agency Support Applying the foundational ITIL methodology, Database Hosting provides day-to-day database administration support, patching and ad-hoc tasks. Proactive and reactive database support gives agencies' database environments preventive care and the availability to respond to critical needs with integrity. Periodic health checks keep databases running smoothly and prevent serious issues, while monitoring based on business objectives helps databases continuously meet performance demands. The team follows best practices and tailors support tasks to each database. Standard Database Administration Support Advanced Database Administration Support Automated database patching Customizing patch managements based on the system and customer requirements Restoration from backups Database installs, snapshots and flashbacks Disk space threshold and backup integrity monitoring Replication User administration High availability and disaster recovery Database exports, imports and migrations Application database consulting and structure level support Performance Monitoring Performance tuning, diagnostics and reporting Security Protecting data is mission critical. For agencies running open-source, Database Hosting's robust, high-quality security measures prevent malicious access, especially to sensitive and personal data. The team offers 24x7, real time environment monitoring, database configuration and enterprise application support for Oracle Recovery Manager and handles identification, access control and software licensing management and compliance. The team installs only needed services, regularly applies security patches and creates secure backups. Encryption in transit and at rest Data masking and redaction Strong authentication enforcement NIST compliance regulation Database isolation in a secure zone Patch management Consultation & Monitoring Services Database Hosting plans and deploys agencies' databases and performs health checks essential to the security, stability and performance of vital databases. The team evaluates the performance of database computing environments and offers solutions and service-level agreements customized to organizations' rules, security needs and budgets. Enterprise monitoring Auditing and proactive administration Database architecture Database security assessment Cloud database migration and support Benefits Taking advantage of Database Hosting services reduces your organization's investment in the database infrastructure and allows your staff to concentrate on delivering the applications specific to your organization without the burden of maintaining the infrastructure. The benefits we provide include: Research and test security patch releases as part of our base support and maintenance Respond proactively to enterprise monitoring threshold alerts and service interruptions 24/7 Perform health checks tracing logs growth, index fragmentation, daily/weekly backups, connections and performance Provide database recovery, disaster recovery testing and maintain high-priority database-vendor support relationships Consult, support and eliminate the complexity of database migrations to new cloud environments Customize our standard service-level agreements to provide upgrades and patch schedules that support 99.9% availability of your database server. Next Steps To explore Database Hosting offerings, contact the Service Desk at 919-754-6000 or 800-722-3946, or submit a service request through NCDIT's ServiceNow portal. Briefly describe your database hosting needs, and the Service Desk team will contact you to discuss your needs and begin the project. Communication & Status The NCDIT Communications Hub shares updates on the status of Database Hosting services. To register to receive related notifications, click on the "Notification Subscriptions" tab and then "New" to create a request. Communications Hub access is restricted to government and educational agencies. To gain access, contact the NCDIT's Service Desk at 919-754-6000 or 800-722-3946, or submit a request through the ServiceNow portal. How Do We Charge? NCDIT rate schedule for database hosting services Related Documentation Technical Details We support several configurations, as summarized in the table below. Both physical and virtual hosted platforms are supported within the database vendor's limitations. Support for specific advanced features not listed may be negotiated on a case-by-case basis. All service requests are initiated and documented by the NCDIT Service Portal, which is available 24/7. All database system changes are governed by our change control policy and procedures. Oracle Database Products & Services Oracle 12.2 Oracle 19c Red Hat Linux database installation and configuration ✓ ✓ Solaris database installation and configuration ✓ ✓ AIX database installation and configuration ✓ ✓ Real application clusters ✓ ✓ Database replication ✓ ✓ Extended database monitoring ✓ ✓ Super cluster ✓ ✓ Microsoft Database Products & Services SQL 2014 SQL 2016 SQL 2017 SQL 2019 OS Windows 2016 database installation and configuration ✓ ✓ ✓ ✓ OS Windows 2019 database installation and configuration ✓ ✓ ✓ ✓ MS SQL always on, high availability ✓ ✓ ✓ ✓ Database replication ✓ ✓ ✓ ✓ Extended database monitoring ✓ ✓ ✓ ✓ Cloud and Other Open Source Databases Amazon Web Services databases Azure SQL MariaDB Hours of Availability Standard support hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays. Additionally, the Database Hosing Team is staffed to support service requests until 1 a.m. 24/7. On-call support is available for production services. Scheduled maintenance windows are negotiated and agreed upon in advance. Billing Rates for Database Hosting Services
