Electronic Content Management Technical Details Technical Details The table below lists the software used to support our applications and features. ECM Applications (Documentum) Generic CARA 22.214.171.124 Content Services 7.3/20.2 xPlore 1.5/1.6 Document Transformation Services 7.3/20.2 Web Services 7.3/20.2 Scanning Applications (Captiva) Content Capture 7.5/16.x Desktop Variable Databases Oracle 19c (OpenText Documentum Content Services) Infrastructure Apache Tomcat 8.5.3 Java jdk1.8.x Hours of Availability This service is available 24/7, excluding planned outages, maintenance windows, and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through our Change Management Process. In addition to our Standard Maintenance Windows, additional site-specific and service-specific changes may be coordinated with customers at non-standard times. The current planned maintenance window is from 4:00 a.m. to 12:00 p.m. on each Sunday, but this maintenance window may or may not be used, depending on the timing of any given maintenance or change event.