Electronic Content Management Technical Details

Technical Details

The table below lists the software used to support our applications and features.

ECM Applications
(Documentum)
Generic CARA 3.6.1
Content Services 6.7
xPlore 1.2
Document Transformation Services 6.7
Web Services 6.7
Scanning Applications
(Captiva)
InputAccel 6.5 SP2
Dispatcher for InputAccel 6.5 SP2
eInput (eScan, eIndex, and eRescan)
Desktop Variable
Databases Oracle 11g
  (Documentum Content Services)
SQL Server 2005
  (InputAccel eInput)
SQL Server 2008
  (InputAccel Server)
Infrastructure Apache Tomcat 6.0
Java jdk1.6.x

 

Hours of Availability

 

This service is available 24/7, excluding planned outages, maintenance windows, and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through our Change Management Process. In addition to our Standard Maintenance Windows, additional site-specific and service-specific changes may be coordinated with customers at non-standard times.

The current planned maintenance window is from 4:00 a.m. to 12:00 p.m. on each Sunday, but this maintenance window may or may not be used, depending on the timing of any given maintenance or change event.