Customer Premise Network Security Services

Service Description

This Network Security Service is a fully managed solution for customers interested in an additional layer of security for their network. The service manages all phases of a firewall and VPN security solution, including architectural validation, implementation, operations, and ongoing configuration management. This service provides access control and standards based encryption technology as the foundation for secure, high-performance data communications. Our network security analysts will provide consultation and recommend security best practices to aid in establishing the desired security policy to protect your data assets.

Benefits

  • Protects and/or encrypts sensitive data (credit card, medical data, personally identifiable information, etc.)
  • Provides secure encrypted remote access to information protected by the firewall
  • Provides monitoring of network activities for malicious behavior and can block or prevent those activities
  • Our Network Security Analysts provide consultation regarding service options and recommend best practices security policies
  • 24/7 centralized monitoring and management via our Network-Security Operations and Service Desk
  • Priced below or within Gartner Group's Security Services market rates

Customers

  • Executive Branch agencies (North Carolina Departments of Revenue, Justice, Corrections, Health and Human Services, Transportation, Agriculture, Wildlife, Commerce, Cultural Resources, Public Instruction, Labor, State Treasurer, Administration)
  • Various community colleges, K-12 LEA’s, sheriff's departments, state boards and commissions, and other public/nonprofit entities
  • Over 300 customer premise security services currently installed

How Do We Charge?

View Billing Rates for This Service

The Customer agrees to pay the OSBM-approved rate for the term of this agreement. This agreement will be in effect for three (3) years from the date service is declared operational. This agreement will be automatically renewed on a month-to-month basis thereafter.

Monthly Recurring Charges consist of the following components:

  • Our costs for hardware, software, maintenance, and management of required equipment

One-Time Charges are comprised of the following:

  • Our consultation and implementation

Major Cost Drivers:

  • Size and performance of equipment required to support your business requirements

Next Steps

  1. To take advantage of our service, contact our Service Desk at 919-754-6000 or 1-800-722-3946, or e-mail ITS.incidents@its.nc.gov to submit a service request for Customer Premise Network Security Service.
  2. A Network Security Analyst will contact you to gather your specific Network Security requirements. The analyst will assist you in completing the Customer Premise Network Security Service form.
  3. E-mail or fax the completed order form to ts.service.request@its.nc.gov or (919) 850-2828.
  4. A Network Security Analyst will contact you to schedule/perform the Security consultation meeting.
  5. Security service installation occurs between 45 and 60 days from the date of the consultation meeting signoff.

View Technical Details