COVID-19 Vendor Offerings

Many of the N.C. Department of Information Technology’s trusted vendor partners are offering resources and assistance as part of the state’s response to the COVID-19 coronavirus. Resources include expanded free or affordable options that help North Carolina’s residents connect to the internet, access educational resources, secure devices such as laptops or tablets or otherwise keep learning and thriving in these unique circumstances.

A list of free and affordable offerings by internet service providers is available at the website of the Broadband Infrastructure Office.

Please note that the vendors and products listed on this page are for informational purposes only and their inclusion is not in any way an endorsement from NCDIT. Offers and information are subject to change without notice. All questions should be directed to the vendor unless otherwise noted.

Vendors offering services and resources for the public as well as small businesses and government entities may submit them online.

Adobe

Adobe

Adobe’s offerings for teleworking include:

To support distance learning, higher education and K-12 institutional customers may request temporary, at-home access to Adobe Creative Cloud for their students and educators through May 31, 2020, at no additional cost. Eligible customers currently make Creative Cloud apps available to students who login through on-campus labs.

Amazon Web Services

Amazon Web Services

Amazon’s offerings for remote workers are available at:

Amazon recommends two to three days for setup, with most of that time allowed for customers’ internal workflow. Customers need a networking resource, AD resource and desktop resource.

BitSight

BitSight

BitSight is offering customers licenses for unlimited continuous monitoring of cyber risk to ensure visibility into their supply chains and business partners. This offer runs through December and has no additional costs. Each customer will have 1,000 additional licenses available. Licenses can be replenished in quantities of 1,000 as needed.

For more information about this offer, send a message to COVID.vendor.ideas@nc.gov.

Celito

Celito

Celito is offering multiple options related to voice-related services, internet service, data center services and emergency underground utility construction:

  • Multiple conference call resources for groups of 20-50 people per call
  • Approximately 50 physical VoIP phones in any partition setup for an emergency service location
  • Call-in number with an option tree to disseminate information throughout the state
  • Internet access service at any speed on Celito’s fiber route
  • Server co-location facilities and data centers, with multiple gigabits of internet service and generator power available for server infrastructure
  • Full crew and its own construction equipment for underground utilities for emergency infrastructure needs

For additional information or to use a service, call 919-271-6101.

Cisco

Cisco

Existing customers may expand their active Webex subscriptions until May 31, 2020, with the Cisco Webex COVID-19 Surplus Usage Waiver Period for Webex Meetings subscriptions.

During this period, Cisco will offer the following to customers with active Webex subscriptions, depending on their buying model:

  • Enterprise Agreement Meetings subscriptions – Cisco will allow an additional 20% of knowledge workers to be provided with Webex Meetings and Webex Teams at no additional charge.
  • Active User Meetings subscriptions – Cisco will not factor in increases in active users to determine the average number of active users during the Cisco Webex COVID-19 Surplus Usage Waiver Period for the purposes of true forward calculation. If one or more days of months nine, 10 and 11 of the then-current subscription period fall during the waiver period, the active user average will be calculated as the lesser of the active user average in months nine, 10 and 11 or the three 30-day periods before the waiver period start date.

Cisco, at its sole discretion, may extend the Cisco Webex COVID-19 Surplus Usage Waiver Period beyond May 31, 2020.

Cisco also offers the following technology services and resources:

  • Free daily live trainings and recorded sessions for educators to get virtual education started
  • Free Cisco WebEx for virtual meetings/classes and remote worker collaboration, including unlimited usage (no time restrictions), support for up to 100 participants and toll dial-in (in addition to existing VoIP capabilities)
  • Other useful links:
  • Schools and agencies might need to quickly set up a call center to provide constituents with an emergency hotline to handle urgent requests. If so, contact the Cisco account team about Work from Home Webex Contact Center Quick Deployment.
  • Free Cisco AnyConnect VPN – Existing Cisco firewall/VPN customers can increase their VPN license counts to the maximum supported by their current ASA/FirePower appliances free of charge through July 1, 2020. Customers without a Cisco firewall can discuss alternate options with their Cisco account teams.
  • Free Cisco Umbrella – This offering protects users on and off the network from malicious internet destinations. The 14-day trial can be extended to 90 days. Existing Cisco Umbrella customers can also exceed their user limit to support an increase in remote workers.
  • Free Cisco DUO – This multi-factor authentication offering enables organizations to verify users’ identities and establish device trust before granting access to applications. Existing DUO customers may exceed their user limit to support an increase in remote workers, and new customers can access a free license.

More information is available at Cisco’s website.

CheckMarx

CheckMarx

Offered to organizations and businesses with development teams ranging from 10-100 staff, Checkmarx is providing free access for a limited time to AppSec Awareness and Training Solution – Codebashing.

Organizations can get free access to all Codebashing’s training and education to sharpen their coding skills and fix vulnerabilities.

For more information, visit CheckMarx’s website.

Dell/VMware

Dell/VMware

Dell/VMware is offering Workspace One free for 30 days. Workspace One allows employees to work from home on any device by creating a secure portal to state applications without interacting with the files on personal devices.

For more information, contact Manny Veloza, account executive, at manny.veloza@dell.com.

Deloitte

Deloitte

Deloitte is offering the ability to deploy a Crisis Funding Request Management solution that leverages the ServiceNow platform for organizations needing to streamline and standardize the intake, review, escalation and determination of funding requests. This accelerator can be leveraged in conjunction with the free licenses that ServiceNow is offering for COVID-19 purposes to dramatically reduce the time and cost.

For more information about this offer, send a message to COVID.vendor.ideas@nc.gov.

Google

Google

Google is rolling out free access to its advanced Hangouts Meet video-conferencing capabilities to all G Suite and G Suite for Education customers globally. This access includes:

  • Larger meetings for up to 250 participants per call
  • Live streaming for up to 100,000 viewers within a domain
  • Ability to record meetings and save them to Google Drive

More information is available at Google’s website.

IBM

IBM

IBM is eliminating the cost to use the Aspera cloud service for high-speed file sharing and team collaboration. From March 16 through April 30, 2020, new organizations may subscribe to IBM Aspera on Cloud for 90 days at no charge. New subscribers will have free use of this SaaS offering for:

  • Up to 2500 users
  • 1 TB of data transfer
  • 1 TB of cloud storage
  • 10 TB of egress

For more information, visit IBM’s website, or sign up for a free 90-day service.

InfoBlox

InfoBlox

Offered to organizations and businesses with staff that have adopted work-from-home practices, InfoBlox is offering free access for 90 days to BloxOne Threat Defense, a cloud service to ensure customers’ networks remain safe, secure and reliable as employees work in a remote environment throughout the COVID-19 coronavirus pandemic.

BloxOne Threat Defense leverages the power of core network services to provide a foundational layer of security for on-prem, cloud and cloud-hybrid networks. It also streamlines and automates threat response and unleashes the full power of its customers’ existing security stacks. It:

  • Detects and blocks phishing, exploits, ransomware and other modern malware that could compromise workers’ devices, data and credentials
  • Prevents data exfiltration over DNS, keeping protected data safe
  • Uses a recent innovation to monitor for lookalike domains that could be on the rise and compromise customers’ internet properties
  • Restricts user access to specific web content categories and helps customer track activity
  • Automates incident response so customers’ security ecosystem can remediate incidents quickly

For more information about this offer, send a message to COVID.vendor.ideas@nc.gov.

Managecast

Managecast

Managecast is offering free workstation and laptop backups to protect remote workers’ data. Contact support@managecast.com to set up free workstation or laptop backups.

Microsoft

Microsoft

Microsoft can partner with the state to support agencies during COVID-19 and other crisis responses:

  • To aid IT support, Microsoft is hosting a weekly open-office hour on using Microsoft Teams in remote work for end users, IT and admin support. The weekly session is at 9:30 a.m. EST Thursday:

    Teams meeting link
    Call-in number: 323-849-4874
    Conference ID: 897 416 485#

  • A free license of Office365 E1/G1 (Teams included) is available to any public entity with an existing tenant. A free six-month trial can be created for organizations without tenants. Microsoft is working with the N.C. Department of Information Technology to add licenses to the state tenant for customers needing Teams.
  • Microsoft can provide the state and individual agencies with communication planning support and Teams deployment and training.
  • Microsoft can work with the state and other entities to use PowerApps and Power Automate to quickly create applications for crisis management. Microsoft will make any required licensing free or as close to free as possible.
  • Microsoft Windows Virtual Desktop can be set up for secure remote work. It allows using a personal device to access state data and applications while separating state data. This can limit the number of VPN devices needed for remote work. This service uses existing Windows client licensing, so the only cost is for the computers used.
  • Online training and guidance options include:

For more information about this offer, send a message to COVID.vendor.ideas@nc.gov.

Tanium

Tanium

Tanium is offering government and education entities free 90-day software licenses and associated services for all its modules (subject to verification of technical viability). Tanium products can be deployed on organizations’ endpoint devices and employee- or student-owned devices.

For more information about this offer, send a message to COVID.vendor.ideas@nc.gov.

Trend Micro

Trend Micro

For companies with employees working from home with their own computers (instead of work laptops), Trend Micro is offering six months of free access to its consumer security product, Trend Micro™ Maximum Security. Employees can install it on their personal computers to work securely.

This offer requires no long-term or financial commitment, and companies do not need to be existing Trend Micro customers. Visit Trend Micro's website to receive a product download URL and get more information on the program and best security practices for employees.

Tufin

Tufin

Tufin is offering customers a special unlimited license as well as free access to its SecureCloud software. Customers can request to participate until May 15.

  • License expansion program: Existing customers can request a special unlimited license to accommodate the increased demand for securing remote access workers. This provides the ability to manage more firewalls than existing licenses may permit. To request a special license, visit Tufin’s license expansion website.
  • SecureCloud access: Free access and onboarding to SecureCloud, which helps security managers gain better visibility and control of cloud-native applications. To sign up, visit Tufin’s SecureCloud website.