Digital Commons

About the Program

About the Program

The Digital Solutions team provides leadership, strategic direction, resources, and guidance for the State’s web and digital presence. We work closely with North Carolina agencies to ensure that business goals and end-user needs are being met, while supporting key websites, applications, and digital tools.

Digital Solutions is leading Digital Commons, an initiative that delivers a more consistent and intuitive experience for citizens who interact with state government on the web and mobile devices. Digital Commons includes the redesign and re-architecture of ten State agency websites and other key web entities. Our team collaborates with a cross-organizational working group to provide oversight and governance for the program.

Read the Dept of Labor Case Study Read the OSC Case Study

What We Deliver

What We Deliver

  • An easy-to-use, centralized digital publishing platform running on the Drupal framework
  • Modules, components and features such as interactive charts, blogs, powerful web forms, data tables and much more. 
  • Enterprise-level hosting infrastructure
  • Content inventory and site audit 
  • Analytics
  • Content strategy (understanding of audience, their goals, agency goals, and how to measure site success)
  • Information architecture 
  • A consistent but flexible design and template system
  • Wireframes
  • Mobile optimization   
  • Training and support
  • Migration support
  • Large user community
Benefits for Citizens

Benefits for Citizens

  • A more consistent and intuitive way to find state resources and information.
  • Improved findability of content through search engines (SEO)
  • Responsive, mobile-first websites optimized for phones and tablets
  • Robust web forms which remove the need for non-digital form processes.
  • Websites that are focused on web accessibility.
Benefits for Agencies

Benefits for Agencies

  • Efficiencies and cost savings. When you join the Digital Commons platform, you don't need to manage any website infrastructure, pay for hosting services, or respond to security updates. We handle this for you.
  • Non-technical staff can manage digital content. No coding necessary
  • Helping citizens be more effective and efficient
  • NC.gov website domain (e.g., "mywebsite.nc.gov").
  • Training, training documents, and support
  • No hardware or software to buy and maintain
  • SSL certificates for added security
  • Ongoing security updates (our Digital Solutions team works closely with the DIT Office of Security)
Digital Commons Websites

Let's Get Started

How to Begin Your Digital Commons Website Project

  1. First, fill out our Project Exploration Form.  
  2. Expect a call. We'll get in touch with you within a couple of days. We will work with you to assess what your agency needs, and explain how we can meet those needs. During one or several calls and/or meetings, we will cover the following: 
    • Explain our process,
    • Discuss timeline,
    • The size of the project,
    • What your agency's goals are,
    • Whether this a stand-alone project, or part of something larger,
    • Determine who the stakeholders are. 
  3. After one or several discussions to get the above information, we will work with you on a draft project plan.
  4. Project kickoff, with all the relevant stakeholders. 

Read our FAQs for New Digital Commons Customers

Where Are You Going?

Digital Strategy can chart the way. With a Digital Strategy, your site can meet your audience's needs and your agency's goals. Best of all, you can measure the success of your site and adjust if needed. Reach out: digital@its.nc.gov.

Learn How Strategy was Built into the Department of Labor Project