Next Generation NCID

DIT to Introduce a Next Generation NCID Solution

Coming soon!

NC DIT is working on the next generation experience of NCID, which will continue to provide consistent, secure and stable access to North Carolina's IT solutions.

NC DIT and other state agencies are now working on NCID's next generation. The new, modern version of the state's identity management service will continue to allow state, local, business and citizen users to achieve an elevated degree of security and real-time access control to the state's customer-based applications and information.

Roadmap

Benefits

Stability

This vital IT solution requires stability at the highest levels to insure business operations are effectively supported. 

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Experience

Meeting the growing demands and expectations from citizens, businesses and employees requires an exceptional user experience. 

Security

A robust and integrated platform to support the current and future security needs of the NCID customer base and the state of North Carolina.  

Frequently Asked Questions

What is NCID?

What is NCID?

The North Carolina Identity Management Service (NCID) is the standard identity and access management (IAM) platform provided by the Department of Information Technology. NCID is a web-based application that provides secured and controlled identity management and access to North Carolina state-owned resources. With an NCID account, users have access to many resources with one account.

Why does North Carolina state government need a new version of NCID?

Why does North Carolina state government need a new version of NCID?

The current NCID platform needs to be modernized. At more than 15 years old, what we know as NCID has limited self-service capability, resulting in a high help-desk call volume and long wait and/or resolution times for account issues that customers would normally manage themselves. In addition, while many applications use NCID, many do not. This causes two main problems: North Carolina's application landscape is less secure, and individual citizens are often forced to create and use multiple user IDs to access state government services.

What does a new identity management system mean to North Carolina state government?

What does a new identity management system mean to North Carolina state government?

This new identity access and management system will serve as the underpinning for North Carolina's digital transformation. The new version of NCID will provide a more secure application environment, one identity for users to access multiple systems, and more user-based control through self-service mechanisms. Ultimately, this will make it easier for citizens to conduct business with North Carolina.

The IAM-MS will provide every state employee in North Carolina, as well as employees of local government, teachers, students, businesses, service providers and individuals who interact with state applications, an account with a single username and password that will enable authenticated access to on-premise and cloud-based resources. It will have three major components: a centralized data repository with all user identity information collected, a central directory service that provides a master authentication and authorization resource, and federation software that enables single sign-on (SSO) functionality for users. 

When will the new NCID be implemented?

When will the new NCID be implemented?

Once a contract for the new IAM solution is rewarded and development work begins, DIT leaders will be better able to release an implementation timetable. However, based on the current NCID roadmap, it is likely that the new version of NCID will be released sometime in 2020.

What is the scope of the NCID replacement project?

What is the scope of the NCID replacement project?

The new IAM solution will provide support for all functions currently supported by the existing NCID and NCEd Cloud IAM solutions. The new platform will have fully integrated multi-factor authentication, support for newer authentication protocols, including OAuth, and extensive self-service functions for users and administrators.

How will this impact NCID administrators?

How will this impact NCID administrators?

NCID administrators and NCEd Cloud administrators will continue to play an important role in supporting their organizations. DIT staff will reach out and engage with all administrators to keep these important stakeholders informed about progress, migration plans and training.

 

What are DIT's responsibilities in implementing and supporting the new NCID? What are the responsibilities of individual agencies?

What are DIT's responsibilities in implementing and supporting the new NCID? What are the responsibilities of individual agencies?

DIT is currently working to award a contract to a vendor to develop, implement and support the new IAM solution. DIT will provide all funding and leadership for the implementation of the chosen solution.

Agencies will be active participants in the coordination of migration work. DIT staff and the vendor itself will provide support as the applications are migrated. Agencies are also expected to support and participate in activities such as testing and end-user communication.

What is a roadmap?

What is a roadmap?

Roadmaps are a strategic communication tool that can quickly convey big-picture objectives established to achieve a desired outcome. Roadmaps are used to communicate the What, When and Why for a product’s future state. 

I have more questions....

I have more questions....

If you have more questions, email us at svc.iams@nc.gov.