911 Legislation & Reports

In 1989, the North Carolina General Assembly passed the Public Safety Telephone Act recognizing 911 as a toll-free number through which individuals in the state can gain rapid, direct access to public safety aid. The Act became law as North Carolina General Statute Chapter 62A. Local governments were to set a rate and collect a 911 service fee to pay eligible costs associated with providing that direct access to public safety answering points (PSAP).

When wireless phones became popular, they did not fit the wireline model for providing location information, so in 1998, the Legislature adopted N.C. Senate Bill 1242 providing for a 911 Wireless Fund and creation of the Wireless 911 Board. This bill defined the composition of the fund and the requirements for participation. It became law as Article 2 of §62A.

During the 2007 legislative session, House Bill 1755 was introduced "to modernize and improve the administration of the state's 911 system through a statewide 911 Board by ensuring that all voice services contribute to the 911 system and by providing parity in the quality of service and the level of 911 charges across voice communications service providers." The bill was passed as Session Law 2007-383, and took effect January 1, 2008. It requires all voice communications service providers to collect a single rate 911 service fee and remit collections to the N.C. 911 Board rather than local governments. The N.C. 911 Board distributes funds to the PSAPs based on criteria set in the new law. North Carolina General Statute 143B-1400

Telecommunications Relay Service

State 911 Plan

Reports to the General Assembly