Administration and Finance Division
The Administration & Finance Division (AFD) focuses on the day-to-day business areas of the Department of Information Technology. Financial areas of responsibility include budget management and monitoring, accounts payable, accounts receivable, Consolidated Annual Financial Report (CAFR) preparation, purchasing, asset management, and billing. The AFD is also responsible for managing core IT functions for the organization, as well as facilities management and administrative activities.
Shared Services Division
The Shared Services Division (SSD) provides a wide range of information technology services to State agencies, local governments, and educational institutions across North Carolina. Our services include hosting, network, telecommunications, desktop computing, project management services, and unified communications such as email and calendaring.
Providing shared services across agencies allows the State to realize efficiencies and cost savings through economies of scale. We are also dedicated to transforming our shared IT services by adopting modern technology solutions, improving communications and collaboration platforms, and effectively managing risks and security.
Shared Services is committed to providing the best in IT service and support. To ensure that we meet this goal, our IT professionals are trained in the concepts and practices of the Information Technology Infrastructure Library (ITIL), the most widely accepted approach to IT service management in the world. Carefully developed processes determine how we deliver and support our services. We measure our performance, listen to our customers, and adjust as necessary to continually improve what we do.
Statewide IT Division
The North Carolina Statewide IT Division provides project oversight in support of State CIO governance responsibilities, establishes and maintains statewide information technology standards, and designs cost effective, proven technical solutions for executive branch agencies as well as local governments, public libraries, and K-20 organizations.
The Statewide IT Division strives to maximize the state's return on IT investments; provide sound advice based on objective facts and measureable outcomes; review and consult on designs that leverage reusable technologies; improve reliability, predictability, and consistency of IT solutions; and reduce costs to implement and operate IT systems.